The best customer service I've had in years!
Everyone there is always very helpful and the service is fast and affordable!! I love the oil change stamp program especially cause my next one is free!!!
The staffs are friendly and helpful. But for many times I went there was no one at front desk make you confused whether or not they are still open or you should find someone to talk to or you should just wait for someone show up. Since I only changed oil there I cannot comment for quality of their work.
I took my vehicle to this place because I needed my AC fixed on June the 17th. They told me it was the serpentine and the serpentine belt that needed to be replaced. They fixed that along with doing a full diagnosis and an AC tune up. Left the shop air is working fine later in the day I started hearing this loud rattling noise. I took it back on the 19th the next day they were opened. Jared the manager told me without even putting it on the machine it was my compressor about to go because he didn't hear any noise. I told him you can only hear it when you are driving. He then tells Stuart to do a test drive with me to see what it is. We don't even get pass the building good before it starts making the noise. Stuart says oh that's not good go on back to the shop. He and Jared rides around the building and comes back to me and say it was a TSA on that part the tensioner itself and what it's doing is the belt is jumping off the tensioner and causing the noise they have to order it from the dealership it will be back in 2 days and they will call me when it comes in so they could replace it. I said no air for 2 more days. Jared says no you can run your air its just going to make that noise. I asked him wouldn't it just make the belt pop off again or cause more damage. He said no everything else is fine it's safe to run the air I'm just going to hear the noise. Two, three, four days go by no call so I call them on the 24th. Stuart answers i asked why haven't I received a call it's been over 2 days. He says your right, I don't know but let me find out what's going on and I'll give you a call back this was 9am. All day no call it was around closing time I went up there to see why haven't I received a call. Stuart come to the desk and says the dealership haven't ordered the part yet. I told him I needed it done by July the 4th because I was going out of town. He said it will be back way before then we'll give you a call Monday and let you know. Monday came Tuesday came no call. I call back and speak with this so called manager he tells me the dealership haven't called yet and didn't he tell me he would call when it comes in just rude and nasty... I told him I will just call customer service he says fine. Called customer service left message for Ronnie no call back.. Two weeks later on July the 5th my husband is back home, I have him call what do you know my part is there and they can put it on the next day... WOW but still you didn't call me and let me know it was there. Put the replacement part on still doing the same thing took it back now my compressor is bad and causing the new part to do the same thing because the compressor is not functioning properly it's making the tensioner work harder than it has to.. or could it be that I ran the air with that bad part that you told me was completely fine to run and now it has messed up my compressor. Paid $316 the first time now you want me to spend $819 not going to happen. DO NOT TAKE YOUR VEHICLE TO THIS PLACE IF YOU ARE A FEMALE OR MALE WHO KNOWS NOTHING ABOUT CARS THAT WAS MY MISTAKE AND NOW I'M PAYING FOR IT.. They don't even need the one star that I gave them. I should of read the reviews before going there. Would have saved me time and money..
Took my car here a few weeks ago for an oil change. They had my car in and out in a timely manner. It is also pretty clean for a car shop
Precision Tune Auto Care is a US Car Repair based in Rocky Mount, North Carolina. Precision Tune Auto Care is located at 1200 N Wesleyan Blvd, Rocky Mount, NC 27804, USA.
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