Absolutely amazing experience! My miniature schnauzers look fabulous and the staff was so kind and caring. I received updates with photos through out the grooming process. My boys will never go anywhere else! We are customers for life!
Profoundly disappointed - I called ahead specifically to find out the vaccines that Pet's Best Friend required in order to pet-sit, and one of the owners told me that bordatella wasn't required. We made a vet visit specifically to update vaccines for our completely housebound dog accordingly. Now, today, the same owner is telling me it is required. He did acknowledge the error ("If I said that, I was wrong...") but was completely unwilling to work with me to alleviate the scheduling stress (that he caused) of taking my older dog back into the vet for yet another visit. Both my husband and I work full-time, and we have small children, so our weekend time is at a premium, plus our vacation is within a week, so we are literally running out of time to schedule alternate care. My dog is too important to me, and I'll do what I have to do to ensure she is cared for. For the record, I don't mind getting the bordatella vaccine, even though the dog is literally never outside of the house (except for our large fenced-in backyard and for normal vet visits). But I was told specifically that this would not be needed, and so I planned accordingly. I'm on a tight schedule as the vacation is so soon, and I counted on Pet's Best Friend to stand by their word and work with me (again, the dog is never outside of our home), but, other than cursory apologies ("I'm sorry, but that's our policy."), the owner showed extraordinary lack of concern at putting us in this bind; he even said, "Maybe we're not the pet-sitting service for you." Even though the mistake was 100% his fault. I'm so upset at the lack of integrity and customer service from a business we had come to trust.
We changed one of our dogs over to their pet food and it has made a world of difference in his skin.
They are so great! My dog loves going there every day, he gets so excited when we pull up and he's so worn out from playing all day that he falls asleep in the car as soon as I pick him up in the afternoon. The pricing is very fair, and they will even taxi your dog to and from everyday. The staff is great and very friendly - they even called to check up on my pup after he got out of surgery. Cannot recommend them enogh!
My dog gets excited as soon as we pull into the parking lot. She really seems to enjoy going here.
UPDATE: I did want to edit this review after the other owner Susan contacted me in response to an email I sent about our situation. Susan was kind and understanding, apologizing for what happened and taking responsibility to fix it. She assured me that what I experienced was not their service level expectation. She was willing to work with us around the vaccine requirement and even offered us a discount on our pet-sitting for the inconvenience. We feel that she has turned a big negative into a positive and we're very appreciative.
If you are looking for a new groomer this is your place. Our animals know what day they are going and they are jumping and ready to go! They love on each of our babies just like they are their own. Their care and concern for them is beyond just a groomer--it's like a family member.
We have been using Pet's Best Friend for YEARS! Always top notch customer service and ALWAYS ALWAYS top notch CARE and CONCERN for our animals. When they see something wrong with one of our animals they call us and let us know-things we sometimes never see or miss.
Pet S Best Friend Inc is a US Store based in Rocky Mount, North Carolina. Pet S Best Friend Inc is located at 1071 N Winstead Ave, Rocky Mount, NC 27804, USA.
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