Clean room. Decent breakfast included with room. Good hotel.
IF ONLY I WAS ALLOWED TO GIVE A LOWER RATING, I DEFINITELY WOULD GIVE THIS HOTEL A NEGATIVE 5!!
I contacted the hotel and was provided a reasonable price so I booked a room. A few days later, I decided to contact the hotel and schedule for an additional night. I spoke with HEATHER (Asst. Manager) and she stated the price was not accurate and informed me that she would not accept the price. I informed her that I had received a confirmation number and that was definitely not the way to conduct business. After I provided HEATHER (Asst. Manager) with my confirmation information, she stated that I was being hostile and she would be cancelling my reservation. WHAT!! Once again I informed HEATHER (Asst. Manager) that she was completely out of line and I wanted to speak with the manager. At this point, HEATHER (Asst. Manager) informed me that RUSTY (Manager) was not present and she had no idea of when he would be back in the office. I asked HEATHER (Asst. Manager) if there was someone else that I could speak with concerning the poor customer service that I was receiving. HEATHER (Asst. Manager) HUNG UP THE PHONE ON ME!! I immediately called back to the hotel and asked HEATHER (Asst. Manager) why did she hang up on me? Once again, HEATHER (Asst. Manager) hung up the phone. I attempted three more times to contact the hotel but she refused to answer. I then contacted Choice Hotels and filed a report on the service that I received from the hotel. I was still very confused as to why I was being treated the way that I was so I contacted the hotel once again from a different number. I did speak with HEATHER (Asst. Manager) and she stated that she would not accept the price that was given to me because I was quoted the wrong price. She further stated that the hotel could get a lot more for that room because there was a baseball tournament in town for the weekend so she would be sending me a cancellation confirmation and giving the room to someone else. ONCE AGAIN HEATHER (Asst. Manager) HUNG UP THE PHONE ON ME!! I have never been treated this way by a business and I will never stay in another CHOICE HOTEL because of this experience. I will continue to pursue this matter because bad customer service should not be tolerated. Especially by an individual in management. I kept the confirmation information for legal reasons because this will definitely not be the end of this matter!!
Rooms were clean and comfortable, very comfortable bed, room had all the essentials. Friendly staff. Good rate, we paid 60$ for a queen room with breakfast included. Breakfast was good, had all the basics, even eggs, sausage and others.
Nice rooms w/ refrid microwave, and coffee maker in room nice and comfy for price
The location was very convenient to I-95 which made it an attractive option. The building is showing its age though & the cleanliness could have been better. The staff was very friendly though.
Quality Inn is a US Lodging based in Rocky Mount, North Carolina. Quality Inn is located at 1200 Benvenue Rd, Rocky Mount, NC 27804, USA.
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